Help centre
Answers to common questions about the Smart School App and Smart School Cloud.
Getting started
How do I install the Smart School App?
On Windows, download the installer from the Downloads page and run it. On Android, install the APK from the same page. The first time you open it, choose your school and set up staff.
Do I need the internet?
No. Everything works offline. The internet is only used if your school turns on Smart School Cloud sync.
Which devices are supported?
Windows 10 or 11 computers and Android phones and tablets. Both run the same app.
Smart School Cloud
How do I connect a device to the cloud?
A school manager opens Cloud sync in the app, or asks us for a join code. On the new device choose Join with a code and type it in. Codes work once per device and expire.
A device stopped syncing. What now?
Open the sync card in the app. It says what is wrong: no internet, licence ended, device removed or app out of date. Fix that and tap Sync now.
How do I remove a lost device?
A school manager can remove it from the school's device list. It loses access straight away.
Accounts and PINs
I forgot the manager PIN.
Contact the Support desk. With your school's permission we can set a temporary PIN that you must change at first sign in.
Can a parent see reports?
Schools print or share parent reports from the app. Parents do not need an account.
Licences and support
What happens when the licence ends?
The apps keep working offline. Cloud sync pauses after the grace period until the licence is renewed.
How do I contact support?
Use the Contact page or Request form. We reply within two working days.
Still stuck? Contact us.